roleta Privacy Policy – How We Handle Your Data

When you register for a roleta account, we collect the details you provide directly — including your name, date of birth, email address, and contact number. We ask for your date of birth to verify that you meet the minimum age requirement of 21 years old, in line with Philippine gaming regulations. Your contact details allow us to send you account notifications, respond to support requests, and fulfil our legal obligations as a licensed platform. We do not collect more information than is necessary to operate your account and keep it secure. All registration data is stored on protected servers and is never shared with unrelated third parties.

When you browse and play on the roleta platform, we automatically collect certain technical information to keep the service running smoothly. This includes your device type, browser version, operating system, IP address, and the pages or games you interact with during your session. We use this data to diagnose technical issues, improve platform performance, and ensure that our mobile experience works correctly across the wide variety of devices used by Filipino players. Session data also helps us detect unusual activity that could indicate unauthorised access to your account. We do not use this technical data to build advertising profiles or sell insights to marketing companies.

To process deposits and withdrawals in Philippine pesos, we collect the transaction details necessary to complete each payment — such as the amount, timestamp, and payment method reference. We do not store full card numbers or sensitive banking credentials on our own servers; payment processing is handled through secure, compliant payment partners. Transaction records are retained for the period required by Philippine financial regulations and our licensing obligations. These records may be reviewed in the event of a dispute, a responsible gaming concern, or a request from a regulatory authority. Your financial data is never shared with third parties for commercial purposes.

roleta does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes — full stop. We may share limited information with trusted service providers who help us operate the platform, such as payment processors, identity verification partners, and technical infrastructure providers, but only to the extent necessary for them to perform their specific function. All such partners are contractually required to handle your data securely and in accordance with applicable privacy laws. We may also disclose information when required to do so by Philippine law, a court order, or a request from a relevant regulatory or law enforcement authority. In all other circumstances, your data stays with us.

As a player based in the Philippines, you have the right to request access to the personal information we hold about you at any time. You may also ask us to correct inaccurate data, request deletion of your account and associated records (subject to our legal retention obligations), or ask us to restrict how we process your information in certain circumstances. If you believe your data has been handled incorrectly, you have the right to raise a concern with the relevant Philippine data protection authority. To exercise any of these rights, please contact our support team using the details provided on the FAQ page. We will respond to all verified requests within a reasonable timeframe and in accordance with applicable law.

We retain your personal information for as long as your account remains active and for a further period as required by Philippine law and our regulatory obligations. Account records, transaction histories, and identity verification documents are typically kept for a minimum of five years after account closure to satisfy anti-money laundering and gaming compliance requirements. Technical and session logs are retained for a shorter period and are deleted once they are no longer needed for security or diagnostic purposes. When data is no longer required, we securely delete or anonymise it so that it can no longer be linked back to you. If you close your account and wish to know the specific retention period that applies to your data, please contact our support team.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the date shown at the top of this page and, where appropriate, notify registered players through their account dashboard or registered contact details. We encourage you to review this page periodically so you are always aware of how your information is being handled. Your continued use of the roleta platform after any changes take effect means you accept the updated Privacy Policy. If you have questions about any part of this policy, our FAQ page is a good starting point, and our support team is always available to help.